ncsgss.ncsmosiac.com/status/lkh-co — there’s also a link to it on the website.
This page answers one question, and it’s the right first question: is something actually down, or is it just you?
Check this before anything else
Something isn’t working. Before you restart your router, reinstall the app, or start composing a message about it — load the status page and look.
Everything green. The problem is on your end, or it’s something specific to your account rather than the service. Worth restarting the app or trying a different device before reporting it, and worth mentioning in your ticket that the status page looked fine, because that genuinely narrows things down.
Something red. It’s not you. We already know — the page is telling you because a monitor noticed, not because someone got around to posting about it. You don’t need to report it, and a ticket saying “photos are down” when photos are visibly down doesn’t make it come back faster.
That’s the entire purpose of the thing: to stop you spending twenty minutes troubleshooting a problem that isn’t yours to fix.
Reading it
Each service gets a row showing whether it’s responding right now, along with a history bar of recent checks. Gaps and red marks in that bar are past outages, so you can see whether something has been flaky all week or just hiccupped once an hour ago.
The percentage is uptime over a period. It is not a promise, a target, or a service level agreement. It’s just arithmetic on what actually happened.
One limitation worth knowing: a green check means the server answered when asked. It doesn’t guarantee every feature inside it is working. A service can be technically up and still be misbehaving in ways a monitor can’t see — a sync that’s stalled, a login loop, a feature that broke in an update. So if the status page is green and something is still clearly wrong, that isn’t a contradiction, and it’s exactly the sort of thing worth a ticket.
And a second one: the monitoring runs from inside the network. That’s the right vantage point for most purposes, but it means every check confirms a service is working from in here. If something breaks specifically in the path between the outside world and us — a proxy rule, an expired certificate, a DNS record — the board can read entirely green while nobody away from home can get in.
So if you’re out somewhere, can’t reach something, and the status page cheerfully insists everything is fine, you’re not misreading it. That’s a blind spot rather than a disagreement, and it’s worth reporting precisely because the monitor can’t see it. A second monitor watching from outside is on the list to fix this.
If the status page itself won’t load
That’s also an answer.
The status page runs on the same infrastructure as everything else. If it’s completely unreachable — not showing red, just not loading at all — the likely explanation is something upstream of individual services: power, internet, or the hardware the lot of it sits on.
In that situation there is nothing to report and nothing to check. It’s being dealt with, or it will be as soon as somebody notices.
There’s no separate fallback board at the moment, and it’s worth being straight about that: the status page lives on the same infrastructure it reports on, so if the primary site goes dark, this goes dark with it. Everything down means everything down, including the thing that would have told you. An externally hosted monitor is on the list specifically to fix that, but it isn’t in place yet.
What’s listed
The list is on the page itself, and it’s worth a glance sometime when nothing is wrong — knowing what normal looks like makes abnormal much easier to spot.
The checks are more than pings. Most of them ask a service an actual question and wait for a sensible answer, so a green light here means considerably more than “the machine has power.”
What it doesn’t mean is complete coverage. Anything not on that list isn’t being watched, and won’t turn red no matter how thoroughly it breaks. An absence of red is not the same thing as an absence of problems.
Then what
If the status page is green and your problem is real, that’s when to open a ticket: ncshds.northlandcentral.org or support@ncsmx.org.
Saying “I checked the status page and everything showed green” in that ticket is genuinely useful. It’s one fewer thing to rule out, and it means whoever picks it up starts from the interesting part.
